Freshdesk is cool. If you want a robust and complete solution for your company’s helpdesk, they might be the one for you.

However, even great solutions don’t fit everybody. Some companies need smaller softwares, simpler to use and cheaper. 

Their product can be used for free — but with many limitations —, and prices can go up to $70/month/user.

Freshdesk alternatives also exist in a huge number across the whole internet. There’s nothing as bad as an average software that looks good. The perfect solution for your company exists, you just don’t know it yet.

Thinking about it we developed a list with some companies you should see at before choosing what helpdesk works best for your team. So let’s have a look at them:

Drag

Drag is the only solution that doesn’t add any new logins/websites/tabs for your team. It works straight from your Gmail Inbox. It’s the best of the Zendesk alternatives for small teams that are looking for a simple Helpdesk solution. 

Drag is a Shared Inbox that turns Gmail into collaborative kanban boards. This allows teams to organize and manage incoming customer requests directly from their inbox.

The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos. 

Drag starts for free, but if you want to unlock its full power, prices start from $9/month/user. 

Here are some other features you can add to your cards in a kanban board:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox. If you want to know more about us and how we compare to other softwares, check out this list on FitSmallBusiness.com.

Zendesk

Zendesk is an incredible software, many people think about it firstly when they think about customer support.

Because of its history, it’s quite important to understand that Zendesk had more than a decade to learn from users and build from it.

Currently, their software is very robust — but at the same time very expensive. It’s worth if your company needs every piece of help available, because in the end it will still be more affordable.

However, for smaller companies, also smaller softwares tend to solve the problem and require less investment.

We have talked about Zendesk before at Drag. If you want to know more about it, here are some useful links:

Pricing starts at $5/user/month, but doesn’t include most features. To have access to the full power of Zendesk, the cost is $199/user/month.

LiveAgent

With a specific User Interface and type projection, LiveAgent sells itself as a fast-solving software. They also have a knowledge base —a.k.a. FAQ —, which you can build inside the platform, allowing users to get a more integrated service.

Price starts at $12/month, but doesn’t include live chat and other interactive features. For a more complete service prices rise to $59/month.

Groove

Groove works very well with both browsers and email clients. From your emails you can access reports and tickets, making it easy to reach useful information right away.

An important feature provided is live chat, which makes work very handy, straight from your website and social media — which are channels users look up in the first place. They also help you out with creating the FAQ in your website.

Pricing has only one plan. It costs $22/month/user, and covers every feature they have.

Dixa

By integrating the whole system in their platform, Dixa aims to minimize switching between apps. One cool feature is the Direct Routing, it directs your request to the most able agent in that field available.

When it comes to channel, they’re available not only in email and chat, but also for Calling. With all features together, they’re also able to integrate everything, making a seamless communication with clients.

Pricing starts at $15/month/agent, but if you want to have access to everything you might want to use their Pro plan, which costs $49/month/agent.

Conclusion

Before choosing Freshdesk alternatives that work best for you, please stop for a moment and think about what you really need. This first mindfulness moment will allow you to understand your company real needs and only then you’ll be truly capable to solve them.

Also, keep in mind that your email won’t be able to do everything Freshdesk does, but it surely will make work faster and much simpler. By prioritizing simple processes, you can do much more for your customers, team and company.

Then, choose your tool based on your specific context and priorities.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.