G Suite

Google Chat: The 2020 Definitive Guide

By 5th May 2020 May 11th, 2020 No Comments
google chats

Although G Suite offers a wide range of tools to help businesses and teams, something was lacking on the communication side. Even with Hangouts Chat, teams opted for using a third-party tool to fulfill their needs. Mainly tools that allow them to chat with features that improve their conversations, such as Slack or Skype.

But recently, at the beginning of 2020, Google has rebranded Hangouts Chat as Google Chat on the G Suite enterprise. But not just that, the app has changed, it looks fresh and contains new tools to make collaboration between teams a lot easier.

On this guide, you are going to learn how to use the new Google Chat interface, as well as all the features that are available to you.


google chat

Whats is Google Chat

According to Google:

“Google Chat is an intelligent and secure communications tool, built for teams. From direct messages to team chat rooms, Google Chat provides an integrated platform that makes team communication easy and efficient.”

Google Chat is included in all the G Suite plans.  Chat has also a mobile app for iOs and Android, which makes it possible to use it across many different devices. Therefore you can communicate with your team wherever you are, not depending on a computer.

Google Chat supports 28 languages and offers a maximum number of chat room participants of 8,000 people in all the G Suite plans. This means that it opens a whole new horizon of possibilities when it comes to communication inside a business.

A thorough look at Google Chat

To completely understand all the Google Chat’s elements and features, let’s explore each one of them.

Find people, rooms, bots bar

If you need to start a conversation with someone, search for a group or bot, just click on the bar on the top left menu. You can also use the keyboard shortcut Ctrl + K.

When you click the bar, a drop-down list appears with the following options:

  • Group Message;
  • Find a bot;
  • Create room;
  • Browse rooms;
  • Message requests;
  • Your frequent contacts;


This is where your private chats will be. All the contacts inside your G Suite account will be available for you to initiate a conversation. But first, you need to search for the name of the contact on the search bar, right above “People”. Once you have talked to someone, your conversation with them will be in this section, represented by their name.

You can manage your contacts by clicking the three dots on the right of their name. There you will be able to star the message, turn on/off notifications, block them, hide or delete the conversation.


Rooms are a new feature designed for teams to start group talks inside Google Chat. It’s very similar to “Channels” on Slack, or “Group Chat” on Skype. The purpose of Rooms is to be a place where teams can get together to discuss specific things, collaborate on projects, and share thoughts. You can exchange messages with your team, share files, and start video conferences on Google Meet, everything inside the conversation.

It works in threads, which means anyone in the team can start a thread about a specific matter, and everybody else will answer on it, centralizing the communication.

By clicking the three dots next to the Room name, you can put a star in the room, control of notifications, or leave it any moment you want.


With Bots, you can access your favorite apps right from Chat. You can add bots to a specific room or you can chat with them directly. For example, you can add gifs, assign tasks, schedule meetings, search leads, receive alerts from third-party tools you use for work, etc.


Meet is one of these Bots. When you add it to messages you can open a chat with it. It gives you some instructions on how to “talk” to it. You can give commands such as ” Schedule meeting with (name)”, giving you dates to choose the best time for you. It’s also possible to modify or cancel a meeting, and even look up your schedule.


To configure your account, click the gear icon button to go to “Settings”. There you be able to control the following:

  • Push notifications on the desktop and the mobile app, and also if you want sounds on the incoming ones;
  • Receive emails for messages you haven’t read yet, but only for @mentions or direct messages;
  • Enable smart reply on web and desktop, which consists of showing suggested replies when available;
  • Manage accounts you have blocked;

Chat history

One feature that can be a deal-breaker for many teams is the chat history. After all, having everything that is discussed documented is essential for future references. Some communication tools offer some limitations for keeping your history, being many times a premium feature. With Chat, you can keep everything recorded, with no additional costs.

google chat

Moreover, you have control over keeping chat history or not. Just click on the toggle button — with a timer icon — and you can turn History On, or Off. Turning it off means that all the messages will be deleted after 24 hours.

As an admin, you can set the default and also let users change the default for their history. Chat history is on by default for both Google Chat and classic Hangouts. To set this configuration, go to your  Google Admin console. There you will be able to control chat history for your entire organization.

Search messages

Sometimes you need to find something older in your history, some specific information, data, or media. You can search for it on the search bar on the top menu. Just click the magnifier icon or either press Alt + / on Windows or Option + / on Mac.


search bar

On the left side menu, you can choose to search on the room or conversation you are at the moment or select “All rooms and direct messages” to do a deep search. Type what you want to find, filtering by @mentions of you, images, video, links, and types of files. When Chat finds it, the results are shown right above the bar, and you can click “Go to thread” to open it and see the context.

Upload files

upload files google chat


In your reply or start conversation box, you will be able to find two very important icons. The first one is “Upload File”, where you can choose files on your computer to send inside Google Chat.

The other one represents an important integration with other G Suite app, which is the “Add Google Drive file”. When you click this button you can send any kind of file that is inside your Google Drive account, such as spreadsheets, documents, presentations, forms, etc.


Start video meetings

google meet

Sometimes just texting isn’t enough and you need to talk more deeply about a matter. Also, teams are used to have weekly or monthly meetings in person, or some cases remotely.  Either way, jumping on calls becomes necessary.

That’s why Google Chat has an integration with Google Meet, the G Suite video conferencing app. You can simply start a call with everyone in a room, or someone in a direct conversation, just by clicking the Meet button — represented by the icon with a video camera — that appear on Reply or New Conversation boxes.

A video call is automatically created, and people can click on it to be sent to Google Meet.

Managing messages

When you hover a message you’ve sent, you can see four icons that let you perform different actions on it: Add reaction, Forward to Inbox, Edit, and Delete. But hovering someone else’s message shows only the first ones. Let’s have a look at these options and how they work.

Add Reaction


Adding reactions turns the conversations more laid-back, funnier, and simpler. Sometimes you just need to react a with thumbs up emoji to agree with something that was said.

Just click on the smiley face icon when hovering a message and choose the one desire. The reactions will appear right above the message.

If you just want to insert an emoji to a message, on the text box click the smiley face icon, or type a “:” followed by the name of your emoji. The Google Chat will start filtering through the emoji options; find the one you want, and just press “Enter”. It will be added to your message.

Forward to Inbox

A message inside a chat can contain important information, such as a password or log in, for example. In that case, you can forward messages to your email.

By clicking the message icon you will receive the selection on your inbox automatically.


delete messages

Sometimes you can make mistakes while talking through a chat app. That’s why most of them offer you the option to delete messages you desire. With Google Chat you can also delete messages, and it doesn’t matter if it has been already read or not.

To delete a message click the trash can icon. A pop up will appear to confirm the action, so cancel or delete.


You can also edit a message to correct some mistakes you have made. Just click on the pencil icon, and start making the alterations needed. Note that you can insert files, add emojis, or send a video conference invitation when editing a message. Just click “Update” after editing it.

Wrapping up

Now that you know how to use the new features of Google Chat, how about starting to test it with your team? Since you have G Suite it is worth trying this app, to see if it meets your expectations.

It’s important to clarify that Google Chat is only available inside G Suite, and for Google users, the Hangouts Chat is still working. But remember that Hangouts Chat is a simple app, which does not include the features we have explained here.

Above all, we hope that this guide has been useful to a better understanding of this newly rebranded version of Google Chat. And if you want to know more about other G Suite apps we have plenty of content to help you:

G Suite Shared Mailbox: you are (probably) doing it wrong!

How to set up G Suite: The Ultimate 2020 Guide

The Most Complete 2020 Gmail Guide

Google Drive: The 2020 Definitive Guide

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Samantha Anacleto

Author Samantha Anacleto

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