AI Platform
Your team's brain.
Early AccessIntelligence maps everything your team knows — emails, docs, tools, past conversations — into a connected knowledge layer. Every AI feature in Drag draws from it. Every answer is grounded. Every source is cited.
Your Intelligence Score
Intelligence maps your team's knowledge into dimensions — topics like Billing, Onboarding, Product Features, Refund Policy. The more you connect, the smarter every AI feature gets.
Intelligence Score
14
7 of 25 dimensions mapped
Dimensions
+14 unmapped
Ask anything. Get a cited answer.
Your team spends hours digging through old threads. Intelligence finds the answer in seconds, and shows you exactly where it came from.
Co-pilot
Ask your team’s knowledge anything in natural language. Grounded answers, cited sources.
Smart routing
Routes to the team member with the most expertise, based on past interactions.
Playground
Test how Intelligence powers each feature before going live. See grounding in action.
Without Intelligence
With Intelligence
AI drafts guess from the current thread only
Drafts pull from months of past answers and internal knowledge
New team members spend weeks learning processes
They ask the brain and get a cited answer on day one
‘Who handled this before?’ requires asking around
Intelligence routes to the person with the most expertise
Knowledge base is only as good as what someone manually wrote
KB answers grounded in emails, docs, and connected tools
Live chat gives generic template answers
Live chat answers grounded in your team’s real knowledge
Searching old emails returns 50 threads to read
One question, one synthesised answer, sources linked
One layer. Every source your team uses.
Connect once. Intelligence syncs continuously and indexes everything into searchable dimensions.
Reads from
Docs, articles, and data your AI reads from.
Gmail
Google Drive
NotionSoonConfluenceSoonHelp docsPDFs / URLs / CSVConnects to
CRMs, billing, and ticketing tools your AI writes to.
Stripe
HubSpotSoonSalesforceSoonShopifySoon
SlackSoonJiraSoonListens on
Every channel Intelligence monitors.
WhatsAppLive chatSoonHelp centerIntelligence is not a feature. It's the layer underneath all of them.
Every AI feature and channel in Drag draws context from the same Intelligence layer.
Drag Agent
Grounded autonomous resolution
AI Drafts
Replies from your knowledge, not generic
Co-pilot
Ask anything about your team’s knowledge
AI Knowledge base
Help center grounded in your docs
Live chat
Answers grounded in real team knowledge
Classification
Sort by intent trained on your data
Summaries
Context-aware thread summaries
Sentiment
Detect frustration, urgency, satisfaction
How Intelligence works.
Four steps from raw content to grounded, cited context.
Ingest
Connect sources. Sync continuously.
Embed
Understand meaning, not keywords.
Map
Build dimensions across all knowledge.
Retrieve + cite
One answer. Sources linked.
Every retrieval logged. Every source cited.
Trust is non-negotiable. Intelligence keeps a full audit trail, cites every source, and meets enterprise security standards.
Full audit trail
Every retrieval logged. See what Intelligence returned, when, and why it was selected.
Source citations
Every answer links back to the specific document, email, or record it drew from.
Enterprise security
SOC 2 and CASA certified. Data encrypted at rest and in transit. No training on your data.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
25 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
See AI in your inbox.
Drafts, classification, summaries, co-pilot, all included. No extra cost, no per-agent pricing.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
