Drag AI

Intelligence

Knowledge base, docs, and tools, connected

Your team's brain.

Intelligence maps everything your team knows - emails, docs, tools, past conversations - into dimensions: Billing, Onboarding, Product Features, Refund Policy. Every AI feature in Drag draws from the same layer, every answer is grounded, and every source is cited.

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Included in Plus ($18/mo) and Pro ($24/mo). No per-seat AI add-on.

Intelligence Score

7 of 25 dimensions mapped

Customer History

5.2k

Billing

4.8k

Technical Support

3.9k

Product Features

3.6k

Refund Policy

3.2k

Onboarding

1.6k

+14 unmapped · connect more sources to map them

How it works

The more you connect, the smarter everything gets.

Intelligence is not another AI feature - it is the layer the features stand on. It syncs your sources continuously and organises what it finds into dimensions your team can see, each with a live count of what has been mapped. Your Intelligence Score makes the coverage visible: connect more, map more dimensions, and every draft, answer, and resolution across Drag gets sharper.

>What did we agree with Acme about SLAs?

Acme is on a 2-hour first-response SLA during business hours, agreed in the March renewal [1], with a 99.5% uptime commitment carried over from the original contract [2].

[1] Email thread · “Acme renewal - final terms”, Mar 14[2] Notion · Acme master services agreement

Grounded answers

Ask anything. Get a cited answer.

Your team spends hours digging through old threads. Intelligence finds the answer in seconds and shows exactly where it came from - the email, the doc, the record. No answer ships without its sources.

Connected sources

One layer. Every source your team uses.

Connect once. Intelligence syncs continuously and indexes everything into searchable dimensions - so knowledge stops living in one teammate's head and starts living where every AI feature, and every person, can reach it.

INTELLIGENCE

Copilot

Agents

Drafts

Summaries

Classification

Live chat

INTELLIGENCE

one connected knowledge layer · grounded · cited

The layer underneath

Not a feature. The layer under all of them.

Copilot answers from it. Agents resolve with it. Drafts, summaries, and classification draw on it, and so do live chat and your help center. One layer means one place to improve: fix a doc once and every surface gets the correction.