Drag AI

Assists

Drafts, summaries, classification in every email

AI in every email, before you ask.

Assists don’t wait for a prompt. Every conversation that reaches your shared inbox arrives classified by intent and urgency, long threads carry a summary, and a reply is already drafted in your voice with its sources cited. Your team reviews and sends.

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Included in Plus ($18/mo) and Pro ($24/mo). No per-seat AI add-on.

Re: Invoice #4521 - duplicate charge

BillingUrgent

Classified automatically · intent: refund · sentiment: frustrated

Summary · 14 emails

Lisa was charged twice in April. Finance confirmed the duplicate. Refund approved, awaiting confirmation to customer.

Draft readyyour tone · 2 sources cited

Hi Lisa, you're right - order #ORD-8842 was charged twice. I've refunded the duplicate; it should reach your card in 3-5 business days...

How it works

It works before you ask.

Copilot answers when you ask. Agents resolve on their own. Assists are the third mode: always-on help inside the emails your team still handles themselves. There is nothing to invoke and nothing to configure - classification happens on arrival, summaries build as threads grow, and drafts appear ready for review. The judgment stays with your team; the busywork doesn’t.

Inbox · classified on arrival

Lisa ParkCharged twice for April subscriptionnow

BillingUrgentFrustrated✓ tagged automatically

Tom AlvarezUpgrade to annual plan for 14 seats?2m

SalesPositive

DevOps TeamAPI rate limit increase request9m

Engineering

On arrival

Every email lands pre-sorted.

The moment a conversation reaches a board, classification tags it by intent, urgency, and sentiment - so the queue reads itself. No rules to write, no filters to maintain: it learns from how your team actually handles email.

In your voice

Drafts that sound like your team.

Replies are drafted from the thread’s context and your connected knowledge, in the tone your team writes in - and every claim in the draft cites where it came from. Review, edit if you like, send.

Draft readyyour tone · review before sending

Hi Lisa, you're right - order #ORD-8842 was charged twice. I've refunded the duplicate charge [1]; it should reach your card within 3-5 business days [2]. Sorry for the hassle - and thanks for flagging it so quickly.

[1]Stripe payment record · #ch_8842-dup

[2]Knowledge base · Refund policy, updated May 2026

Re: Onboarding for the new support team31 emails · 6 people

Summary

Rollout agreed for Oct 1 with a two-week Gmail-first pilot. Marcus owns workspace setup; Elena drafts the macros. Open: WhatsApp channel approval, due Friday.

✓ 2 decisions✓ 2 owners□ 1 open item

At a glance

Thirty emails, three sentences.

Long threads carry a running summary: what happened, what was decided, what’s next. Handovers stop requiring archaeology, and whoever picks up the conversation starts from the same place.