Gorgias Pricing in 2026: Every Plan, Both Meters, and What the Archives Show

The short version: Gorgias prices the conversation, not the person. The helpdesk ladder runs $10 to $750 a month on annual billing (Starter, monthly only, through Advanced), each plan a bucket of "billable tickets" with a $0.36 to $0.40 per-ticket meter past it. On top of that sits the AI Agent, an optional line that the pricing page toggles ON by default, adding $27 to $477 a month plus its own meter: $1.50 per automated interaction past a prepaid allowance. Seats are unlimited everywhere. On a metered model the sticker is a starting estimate, not a price: the bill tracks how busy your inbox was, and for an ecommerce brand that peaks exactly when cash flow is most watched.

Everything below was read from Gorgias's own pricing page and billing documentation on September 2, 2026, with the historical acts cited to archived captures.

What Gorgias costs in 2026

The page prices every plan as a Helpdesk line plus an AI Agent line, with a toggle controlling whether the AI line is included. The toggle defaults to on, so the first numbers a visitor sees are the combined ones. Both ladders, at September 2026 prices:

Three structural notes. There is no per-seat number anywhere: seats are unlimited on every plan, stated plainly, and for a brand putting ten people on support rotation that is a real economy no seat-priced vendor matches. Beyond Advanced's 5,000 tickets, a custom Enterprise tier (SSO, audit logs) goes through sales. And the AI Agent allowances price out to roughly a dollar per prepaid automated interaction ($27 for 30 on Basic annual, $171 for 190 on Pro, $477 for 530 on Advanced), with overage half as much again at $1.50.

The two meters, and Gorgias's own definitions

Billable tickets. Gorgias's billing docs define a ticket as billable "when at least one message in the ticket is sent from your Gorgias helpdesk, whether the message comes from a human agent, AI Agent, or an automatic reply from a Rule." Read that twice: an auto-reply Rule makes a ticket billable. Inbound mail you never answer is free, and so are internal notes and tag changes, but any response, human or automated, starts the meter. Past your plan's bucket, each ticket is $0.40 on Starter and Basic, $0.36 on Pro and Advanced.

Automated interactions. With AI Agent on, the second meter bills when "a customer issue or request is fully handled by AI Agent or another automation feature," under a 72-hour rule: if no human touches the thread within 72 hours of the automation, it counts. Past the allowance, each one is $1.50. The marketing line is "pay only when it resolves a conversation," and the operational translation is that resolution is presumed after three quiet days.

The interaction between the meters deserves a sentence, because it is easy to miss: an AI-resolved thread is both an automated interaction and a billable ticket. Automation does not move work off the ticket meter; it adds a second meter on top of it.

The per-ticket math

Two readings. The average ticket is cheap; the marginal ticket costs more than double the average, so growth is always billed at the top rate. And the bucket only prices out that way when it is full: a Basic store answering 150 tickets pays 33¢ each for the quiet month. Metered pricing punishes both directions, the spike and the lull.

Gorgias pricing, 2021 to 2026: the flat base and the moving default

The story the receipts tell is unusual for this category: the helpdesk base has barely moved in five years. Basic bought a 300-ticket bucket for $60 in 2021 and buys one for $60 monthly today. What changed is the default: the page now leads with Helpdesk plus AI Agent as one combined sticker, toggled on, so the first price a 2026 visitor sees is half again the 2021 price with the AI allowance included. Vendors that never raise the base can still raise the bill; meters and defaults are how.

What a 5-person team pays

Costed monthly, at September 2026 prices. Gorgias's plan price is the team price at any headcount, so the comparison is by plan:

The stickers pair up almost exactly, and the honest reading cuts both ways from there. Add five more people: Gorgias Basic still costs $60 while Drag Plus reaches $180, and unlimited seats genuinely win. Add a busy month instead: Drag's $90 does not move, while a thousand extra answered tickets cost a Basic store about $400 in overage, plus $1.50 for each AI-handled thread beyond thirty. Headcount growth favors Gorgias's model; volume growth favors a seat model. Which one describes your next twelve months is the whole decision, and you can model it in the shared inbox cost calculator.

When Gorgias is the right call

An honest paragraph, because the model fits some teams well. If you run a Shopify or ecommerce brand with a large support rotation and moderate, steady volume, unlimited seats on a ticket meter can beat per-seat pricing decisively: ten people sharing 300 tickets is $60 a month, which no seat-priced tool touches. The platform is deeply ecommerce-native (order management inside tickets, revenue attribution, the Shopify ecosystem), and if your automation rate is high and stable, prepaid interactions at roughly a dollar each are at least predictable. The teams that feel the model hardest are lean ones with spiky volume: few seats to amortize, big seasonal peaks, and every spike billed at the marginal rate in the month it happens.

The Drag comparison, plainly

Drag prices the opposite way: $12 to $24 per seat per month, unlimited conversations, with Drag AI included in the seat from $18 and no per-resolution meter on any plan. A five-person team on Drag Plus pays $90 in November and $90 in February; the same team on Gorgias pays by how busy those months were. Drag is a Gmail-native shared inbox rather than an ecommerce helpdesk, so the fit question is real: brands that live in order management may want Gorgias's machinery, and the full Gorgias alternative comparison walks that side. Teams that live in email and want a bill that ignores busy months are the case Drag is built for. The 7-day trial includes every Pro feature, no card required.

Every archived capture cited on this page comes from our five-year support tool pricing history, where the method and the full vendor set are laid out.

Frequently asked questions

How much does Gorgias cost per month in 2026?

Helpdesk alone: Starter $10 (monthly billing only, 50 tickets), Basic $50 on annual billing or $60 monthly (300 tickets), Pro $300 or $360 (2,000 tickets), Advanced $750 or $900 (5,000 tickets). With the AI Agent line, which the pricing page includes by default, the stickers become $40, $77 ($90 monthly), $471 ($550), and $1,227 ($1,430). Both tickets and AI interactions bill overage past their limits.

What counts as a billable ticket in Gorgias?

Gorgias's docs define it as any ticket where at least one message is sent from the helpdesk, whether by a human, the AI Agent, or an automatic Rule reply. Unanswered inbound mail, internal notes, and tag changes are free. Past your plan's monthly bucket, each billable ticket costs $0.40 on Starter and Basic or $0.36 on Pro and Advanced.

Does Gorgias charge per agent or per seat?

No. Seats are unlimited on every plan, and Gorgias states it plainly: the pricing unit is the conversation, not the person. That is the model's genuine strength for large rotations with steady volume, and its cost for lean teams with seasonal spikes, since the bill scales with how busy the inbox was rather than headcount.

Is Gorgias AI Agent required, and how is it billed?

It is optional, but the pricing page's toggle includes it by default. The AI line adds $27 to $477 a month by plan, prepaying an allowance of automated interactions at roughly a dollar each (30 on Starter and Basic, 190 on Pro, 530 on Advanced). An interaction bills when AI or automation fully handles a thread and no human touches it within 72 hours; past the allowance, each costs $1.50, and the thread still counts against the ticket bucket too.