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The Inbox

The Inbox

AI agents, shared inboxes, and the future of email at work.

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AI Assistants

Email MCP Servers: The Best One for Each Job, Compared (2026)

Email MCP servers compared by job: the shared inbox route for teams, Outlook's Work IQ, Resend and Mailgun for sending, and AgentMail for agent inboxes.

Nick TimmsNick Timms · Oct 20, 2026
AI Assistants

Gmail MCP: Every Way to Connect Gmail to an AI, Compared (2026)

Five ways to connect Gmail to AI in 2026: a shared inbox MCP for teams, Claude's Gmail connector, Google's official server, community servers, aggregators.

Nick TimmsNick Timms · Oct 20, 2026
Shared Inbox

Crisp Pricing in 2026: Every Plan, the AI Credits, and the Per-Workspace Math

Crisp pricing and plans for 2026: Free, Mini $45, Essentials $95 and Plus $295 a month per workspace, how Hugo's AI credits work, and what 5 people pay.

Nick TimmsNick Timms · Aug 27, 2026
Shared Inbox

Gmail Shared Labels vs a Shared Inbox: When Labels Stop Working for a Team (2026)

Google's own docs say only you can access your labels, so every team label setup is a workaround. What each trades away, and when to switch to a shared inbox.

Nick TimmsNick Timms · Aug 26, 2026
Shared Inbox

Tidio Pricing in 2026: Every Plan, the Three Meters, and What the Archives Show

Tidio pricing and plans for 2026: Free, Starter from $24.17 a month billed yearly, Growth, Plus from $300, the Lyro AI add-on, and what 5 people pay.

Nick TimmsNick Timms · Aug 26, 2026
AI Assistants

AI Prompts for Customer Service: 18 That Handle Real Tickets (2026)

18 AI prompts for customer service that hold up on hard tickets: angry customers, refund refusals, troubleshooting. Three run a connected inbox themselves.

Nick TimmsNick Timms · Sep 3, 2026
AI Assistants

AI Prompts for a Shared Inbox: 15 That Run a Team's Email (2026)

15 AI prompts written for team inboxes, not personal ones: triage, handoffs, team-voice replies, and weekly reports. Three run a connected inbox themselves.

Nick TimmsNick Timms · Oct 14, 2026
AI Assistants

How to Connect Gmail to Gemini: The Part That's Built In and the Part That Isn't (2026)

You do not need to connect Gmail to Gemini: it is already inside Gmail. What most people are actually looking for is the reverse direction, the paid split, or the reason it is missing. All three, honestly.

Nick TimmsNick Timms · Sep 3, 2026
Shared Inbox

Freshdesk Pricing in 2026: Every Plan, the Freddy AI Add-Ons, and the First Raise in Five Years

Freshdesk's 2026 plans run $19 to $89 an agent. This page adds what the others skip: the archived history showing the first entry-price raise in five years, the shrinking free tier, and the real Freddy AI math.

Nick TimmsNick Timms · Aug 15, 2026
AI Assistants

Claude Skills and Plugins in 2026: What They Are and Which Ones Matter for Work

Claude Skills and plugins explained for people who do not write code: what a skill actually is, the four that ship with Claude, where they work, the limits nobody mentions, and how skills differ from connectors.

Nick TimmsNick Timms · Aug 14, 2026
Alternatives

Decagon vs Sierra (2026): The Honest Head-to-Head, With Receipts

Decagon and Sierra are the two best-funded AI support agents, and every comparison page ranking for this matchup is written by a vendor selling itself. We sell neither. The honest head-to-head: control models, reported pricing, audited resolution claims, and who should pick which.

Nick TimmsNick Timms · Aug 14, 2026
AI Assistants

Best ChatGPT Connectors for Email in 2026: Inbox, Marketing, and Sending

The best ChatGPT connectors for email in 2026: Gmail, Outlook, shared team inboxes, and the marketing and transactional tools people confuse them with. What each one can actually do with your mail, including what changed when Gmail gained send.

Nick TimmsNick Timms · Oct 14, 2026
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