Co-founder
Nick is the co-founder of Drag and has been building B2B SaaS products for the past 12 years. Before Drag, he worked across product and engineering in London and Sydney. He writes about shared inboxes, email productivity, and the intersection of AI and communication.
AI tools like Claude and ChatGPT can now manage your team's email through MCP. We compare every shared inbox tool for AI compatibility — Front, Hiver, Help Scout, Freshdesk, Superhuman, and DragApp — with a setup guide for the one that works.
Nick Timms · Apr 30, 2026Is Email Fatigue Even Real? People are spending 5 hours a week reading and writing emails and 38.4% of the workforce agrees that they receive between 6 to...
Nick Timms · Feb 17, 2025Looking for a free CRM for Gmail? Explore the top 10 tools to track leads, manage pipelines, and streamline customer communication.
Nick Timms · Jul 3, 2024Customer feedback in SaaS is quite important for companies. Mostly because we need their information in order to grow ourselves and serve them even better.
Nick Timms · Jul 1, 2024Looking for a Google Groups alternative? If you need a true shared inbox inside Gmail, DragApp is a better option for your team.
Nick Timms · May 26, 2024Many people see Freshdesk and get scared by its price. Most don't know that Freshdesk free alternatives exist, and they also provide excellent services.
Nick Timms · May 18, 2024Need to merge two Google accounts to keep your email and data? Here's how to do it - and why you should probably look for alternatives!
Nick Timms · Mar 27, 2024Google Workspace Groups is an alternative that has been overcome by modern tools. This article will show you why it doesn't work properly for sharing inboxes.
Nick Timms · Mar 18, 2024Here is everything you need to know about the Google Workspace email, how to set it up and use it properly in your business.
Nick Timms · Mar 16, 2024Email phrases will help you communicate the best way possible with your peers, clients, and team. Here are some of the best options to try!
Nick Timms · Mar 15, 2024The best free task management software must have some essential features. Check out the 32 best options that can really help you at work.
Nick Timms · Mar 13, 2024Customer service in the tourism industry? Grow customer service in the hospitality industry and the customer service travel industry game.
Nick Timms · Mar 11, 2024Showing 12 of 67 articles