Shared Inbox

Manage shared emails from inside Gmail

Connect support@, sales@, or any company email to visual boards shared with your team. Everyone sees the same inbox, no duplicates, no missed emails.

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200,000+ users
4.7 on G2
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Customer Support

Works with

via MCP

Every shared email, visible to your whole team.

Multi-inbox

Connect any email

Support@, sales@, billing@, or any personal alias. Connect real accounts or Google Groups to Drag boards and share them with your team. Every email becomes a card on a visual board, with columns for each stage of your workflow, from New to In Progress to Done.

Boards

CCustomer Support8

SSales Pipeline5

BBilling3

GGeneral2

Show 4 more

Team visibility

Full team visibility

See who's handling what at a glance. Every email shows its assignee, status, and tags. No more 'did someone reply to this?' No more forwarding emails around. Everyone sees the same inbox, the same status, the same context.

Lisa Park

BILLING

Invoice #4521 - duplicate charge

Tom Bradley

AI CLASSIFIEDSALES

Partnership proposal Q3

Daniel Okonkwo

SUPPORT

API rate limit increase request

Rachel Martinez

URGENT

Urgent: Payment processing error

Access control

Permission controls

Choose who sees what. Different access levels per board: read-only for some, full edit for others. Restrict access to sensitive conversations while keeping the team aligned on shared workflows.

Share board

Sarah Chen

Adminexpand_more

Marcus Johnson

Editorexpand_more

Elena Rodriguez

Viewerexpand_more

James Kim

Editorexpand_more

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Your shared inbox, accessible from any AI tool.

Connect Claude, ChatGPT, or Cursor to your inbox via MCP. Read threads, reply, assign, and triage without opening Drag.

+Any MCP client

Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

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MCP Server

25 tools for read + write access from any AI client.

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REST API

Boards, threads, contacts, automations. Webhooks included.

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AI Drafts

Reads the thread, drafts a reply in your team's tone.

It lives inside Gmail. Nothing new to learn.

Your team keeps Google Workspace. Drag adds the shared layer on top.

Customer Support

Because Drag lives inside Gmail, there is nothing new to install beyond the Chrome extension (or use the Drag web and mobile apps). Your team keeps the Google Workspace tools they already know (Calendar, Drive, Meet) while gaining the shared visibility and structure that a standalone helpdesk usually requires.

Set up takes less than 2 minutes. No IT team needed. No migration. No training budget. Just connect your shared email address, invite your team, and start managing email together. Every shared email appears on a visual kanban board right inside Gmail. Columns represent stages in your workflow (New, In Progress, Waiting, Done) so the entire team can see where every conversation stands at a glance.

Assign emails to the right person, add tags for quick filtering, set due dates for accountability, and leave internal notes without the customer ever seeing them. Because it works inside Gmail, adoption is instant. Your team is already there.

“Drag has completely changed the way our team uses our Email, eliminating double work, emails getting missed and creating LESS emails for everyone! We LOVE Drag!”