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The Inbox

The Inbox

AI agents, shared inboxes, and the future of email at work.

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AI Assistants

Gmail MCP: Every Way to Connect Gmail to an AI, Compared (2026)

Five ways to give an AI your Gmail: Claude's connector, Google's official MCP server (drafts, no send), community servers, aggregators, and shared-inbox MCPs.

Nick TimmsNick Timms · Sep 1, 2026
Shared Inbox

Crisp Pricing in 2026: Every Plan, the AI Credits, and the Per-Workspace Math

Crisp charges per workspace, not per seat: cheap at a full workspace, a 111 or 211 percent jump at the next hire. Every plan, the AI credits, and the archives.

Nick TimmsNick Timms · Aug 27, 2026
Shared Inbox

Gmail Shared Labels vs a Shared Inbox: When Labels Stop Working for a Team (2026)

Google's own docs say only you can access your labels, so every team label setup is a workaround. What each trades away, and when to switch to a shared inbox.

Nick TimmsNick Timms · Aug 26, 2026
Shared Inbox

Tidio Pricing in 2026: Every Plan, the Three Meters, and What the Archives Show

Tidio's 2026 plans run $0 to $300-plus a month, but the sticker is the least useful number: billing moved from per-operator to per-conversation, and the AI meters on top. Archived receipts from 2021 to today.

Nick TimmsNick Timms · Aug 26, 2026
AI Assistants

AI Prompts for Customer Service: 18 That Handle Real Tickets (2026)

18 AI prompts for customer service that hold up on hard tickets: angry customers, refund refusals, troubleshooting. Three run a connected inbox themselves.

Nick TimmsNick Timms · Sep 3, 2026
AI Assistants

AI Prompts for a Shared Inbox: 15 That Run a Team's Email (2026)

15 AI prompts written for team inboxes, not personal ones: triage, handoffs, team-voice replies, and weekly reports. Three run a connected inbox themselves.

Nick TimmsNick Timms · Sep 3, 2026
AI Assistants

How to Connect Gmail to Gemini: The Part That's Built In and the Part That Isn't (2026)

You do not need to connect Gmail to Gemini: it is already inside Gmail. What most people are actually looking for is the reverse direction, the paid split, or the reason it is missing. All three, honestly.

Nick TimmsNick Timms · Sep 3, 2026
Shared Inbox

Freshdesk Pricing in 2026: Every Plan, the Freddy AI Add-Ons, and the First Raise in Five Years

Freshdesk's 2026 plans run $19 to $89 an agent. This page adds what the others skip: the archived history showing the first entry-price raise in five years, the shrinking free tier, and the real Freddy AI math.

Nick TimmsNick Timms · Aug 15, 2026
AI Assistants

Claude Skills and Plugins in 2026: What They Are and Which Ones Matter for Work

Claude Skills and plugins explained for people who do not write code: what a skill actually is, the four that ship with Claude, where they work, the limits nobody mentions, and how skills differ from connectors.

Nick TimmsNick Timms · Aug 14, 2026
Alternatives

Decagon vs Sierra (2026): The Honest Head-to-Head, With Receipts

Decagon and Sierra are the two best-funded AI support agents, and every comparison page ranking for this matchup is written by a vendor selling itself. We sell neither. The honest head-to-head: control models, reported pricing, audited resolution claims, and who should pick which.

Nick TimmsNick Timms · Aug 14, 2026
AI Assistants

Best ChatGPT Connectors for Email in 2026: Inbox, Marketing, and Sending

The best ChatGPT connectors for email in 2026: Gmail, Outlook, shared team inboxes, and the marketing and transactional tools people confuse them with. What each one can actually do with your mail, including what changed when Gmail gained send.

Nick TimmsNick Timms · Aug 13, 2026
AI Assistants

Best Claude Connectors for Communication in 2026: Email, Slack, and WhatsApp

The best Claude connectors for team communication in 2026: Gmail, Outlook and Teams, Superhuman, Slack, Intercom, WhatsApp, and the shared inbox. Which channels each covers, what Claude can do on each, and where the read/write line falls.

Nick TimmsNick Timms · Aug 13, 2026
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