Set a customer service SLA your email team can actually keep: research-backed targets, the clock rules most SLAs get wrong, a copy-paste template, and how to enforce it in Gmail.
Duda Bardavid · Sep 23, 2026Most support tools now charge for AI by the answer, at published rates from $0.05 to $1.25, and the resolution rates they advertise are roughly double what their own case studies show. The 2026 state of AI customer support, built from dated evidence.
Nick Timms · Sep 15, 202618 Gemini prompts for email, organized by where they run: Gmail's side panel, the Gemini app connected to your inbox, and a shared team inbox. Each with why it works and what it returns.
Nick Timms · Sep 11, 2026Drag is in ChatGPT's Plugin Directory. Install it, enter your Drag API key once, and run your Gmail shared inbox from ChatGPT: the setup, the approvals to expect, and what to ask first.
Nick Timms · Oct 14, 2026Zoho Desk pricing in 2026: five plans from free to $40 a seat, a 5-user cap on the cheapest paid plan, AI token allowances, and an annual vs monthly gap that hits the popular plan hardest.
Nick Timms · Sep 7, 202615 AI prompts for sales follow-ups, organized by how long the silence has lasted: three days, two weeks, gone cold. Three mine the real inbox for owed replies.
Nick Timms · Sep 3, 202615 AI prompts for WhatsApp Business replies: short, human, and fast, with the 24-hour window respected. Three run a connected WhatsApp inbox themselves.
Nick Timms · Sep 3, 2026Gorgias pricing and plans for 2026: helpdesk from $10 to $900 a month by ticket volume, the optional AI Agent from $27, agent seats, and what 5 people pay.
Nick Timms · Oct 14, 2026The Drag prompt library: ten pages of AI prompts for email, shared inboxes, and customer service, with worked examples. Some run a connected inbox themselves.
Nick Timms · Sep 11, 202615 AI prompts for email triage and inbox zero: the morning sort, the backlog purge, and the routine that keeps you at zero. Three run a connected inbox.
Nick Timms · Sep 3, 202615 AI prompts for support QA and tone: rewrite passes that fix drafts before they send, pre-send checks, a scoring rubric, and three that QA the real queue.
Nick Timms · Sep 3, 202615 AI prompts for support reporting: turn inbox metrics into decisions, diagnose slow reply times, and four connected prompts that pull the real numbers.
Nick Timms · Sep 3, 2026
