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The Inbox

The Inbox

AI agents, shared inboxes, and the future of email at work.

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AI Assistants

Claude Duet and Email: What Anthropic's Agent Does With Your Inbox (2026)

Who can get Claude Duet, the cost, how to join, what it does in Gmail on its own and only with your approval, and why it can't run a team inbox.

Nick TimmsNick Timms · Oct 22, 2026 · 11 min read
AI Assistants

Claude Duet vs OpenAI dots vs Meta Muse vs Gemini agent: AI Agents and Email (2026)

Five big-lab AI agents plus Drag's own Varley, side by side on email: who can get each, price, sending rules, own address, UK and EU access, team inboxes.

Nick TimmsNick Timms · Oct 22, 2026
AI Assistants · Shared Inbox

Shared Inbox MCP Servers Compared (2026): Which Team Inboxes Your AI Can Actually Work

Drag, Front, Missive, Hiver, Gmelius and Help Scout all publish MCP servers now. What each lets Claude or ChatGPT do on a team inbox, and which can send.

Nick TimmsNick Timms · Oct 20, 2026
AI Assistants

Gmail AI Inbox: Who Gets It, How to Turn It Off, and What It Can't See (2026)

Gmail's AI Inbox reaches more Workspace accounts from October 26: which plans get it, why it may not show, how to hide it, and why shared inboxes miss out.

Nick TimmsNick Timms · Oct 19, 2026
AI Assistants

If we didn't want to pay for a help desk, here's exactly what we'd build. Gmail, a free Google Group, and Claude or ChatGPT.

The support setup I'd use if we refused to pay for a tool: Gmail, a free Google Group as support@, and Claude or ChatGPT. Steps, prompts, costs, limits.

Duda BardavidDuda Bardavid · Oct 13, 2026
AI Assistants

Gemini Agent: Google's AI Coworkers Get Their Own Email Address (2026)

Is the Gemini agent free, and can it answer email? Google's coworker agents get an @agents address. Plans, price and the catch for shared inboxes.

Nick TimmsNick Timms · Oct 12, 2026
AI Assistants

OpenAI Dots and Email: What a Dot Can Do With Your Inbox (2026)

OpenAI released dots on 29 September 2026: always-on agents in ChatGPT. Who can get one (not yet Pro in the UK or EU), what a dot can do with your email, and the approval rules.

Nick TimmsNick Timms · Oct 1, 2026
AI Assistants

What Is Agentic Email? A Guide for Support Teams (2026)

Agentic email is AI that reads, decides and acts in an inbox. What the term means, the four permission levels, the real risks, and how support teams start in Gmail.

Nick TimmsNick Timms · Sep 27, 2026
AI Assistants

Gemini Prompts for Email: 18 That Work in Gmail and Beyond

18 Gemini prompts for email, organized by where they run: Gmail's side panel, the Gemini app connected to your inbox, and a shared team inbox. Each with why it works and what it returns.

Nick TimmsNick Timms · Sep 11, 2026
AI Assistants

How to Connect Your Gmail Shared Inbox to ChatGPT (MCP Setup Guide)

Drag is in ChatGPT's Plugin Directory. Install it, enter your Drag API key once, and run your Gmail shared inbox from ChatGPT: the setup, the approvals to expect, and what to ask first.

Nick TimmsNick Timms · Oct 14, 2026
AI Assistants

AI Prompts for Sales Follow-Ups: 15 That Revive Quiet Threads (2026)

15 AI prompts for sales follow-ups, organized by how long the silence has lasted: three days, two weeks, gone cold. Three mine the real inbox for owed replies.

Nick TimmsNick Timms · Sep 3, 2026
AI Assistants

AI Prompts for WhatsApp Business: 15 Replies That Sound Human (2026)

15 AI prompts for WhatsApp Business replies: short, human, and fast, with the 24-hour window respected. Three run a connected WhatsApp inbox themselves.

Nick TimmsNick Timms · Sep 3, 2026
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