Human Customer Service, in Gmail.

Built great customer relationship
without leaving your inbox.

  • Share group emails like support@
  • Organize customers and conversations in visual boards
  • Centralize and standardize CS workflows
  • Collaborate across functional teams
  • Automate your workflows with rules
  • Report on your CS team’s activity
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Built for CS teams in G Suite.

Most customer communication start as emails. So stop switching between Gmail and lots of customer service tools.

One central space for Customer Success workflows.

Easily manage your main customer success workflows from the place where most things start and end – your inbox. Use Drag boards to run customer onboarding, customer support, customer outreach and overall conversations. All right from Gmail.

Customer Success Gmail

Standardize your team workflows.

Standardize Customer Success workflows with our building blocks: inboxes, tasks, checklists, team assignment, notes, links, files, email templates and follow ups. Ensure consistency across your team and make sure no steps are missed.

Collaborate across functional teams.

Need information from different teams, like handoffs from the Sales Team? Or need to escalate technical issue to the IT team? Share boards or individual emails or tasks across different teams in 1 click.

Work smarter.

Know when customers read your emails. Use (shareable) email templates with custom fields to send fast emails with a personalized touch. Use due dates and deadlines to never miss important deadlines. Automatically create events and reminders in your agenda with calendar integration. 

Automate repetitive tasks.

Automate repetitive tasks: automatically move emails to specific boards or columns. Auto-assign emails to team members. Send an email template when moving cards from a column to another. Let Drag send automated email follow-ups for you so you can focus on your customers.
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Gmail Project Management

Measure team performance.

View the performance of your CS team at a glance. Slice and dice with different reporting for real-time insights. See which team members are performing the best with individual team member reports.

Loved by 1,000’s of G Suite users

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