Start your 7-day free trial, then choose a plan for your team. AI included in Plus and Pro.
Starter
$12/user/mo
billed yearly· $16 billed monthly
Turn Gmail into your team's shared inbox.
7-day free trial · no card required
Includes:
Plus
$18/user/mo
billed yearly· $22 billed monthly
The full AI layer: assistants, help center and live chat.
Free trial includes every Pro feature
Everything in Starter, and:
Pro
$24/user/mo
billed yearly· $30 billed monthly
Advanced workflows, WhatsApp, and your AI's full toolkit.
7-day free trial · no card required
Everything in Plus, and:
| Compare all features | Starter$12/user/moGet started | Plus$18/user/moGet started | Pro$24/user/moGet started |
|---|---|---|---|
| Drag AI | |||
| Copilot | - | ||
| Agents | - | - | |
| Intelligence | - | ||
| Assists | - | All six | All six |
| Assists | |||
| Drafts | - | ||
| Compose assistant | - | ||
| Summaries | - | ||
| Classification | - | ||
| Sentiment | - | ||
| Knowledge base | - | Links & FAQs | Links, FAQs & files |
| Apps | |||
| Chrome extension | |||
| Web app | |||
| Desktop app | |||
| iOS app | |||
| Android app | |||
| Shared Inbox | |||
| Shared inbox | |||
| Shared email drafts | |||
| Compose as collaborator | |||
| Reply as collaborator | |||
| Collision detection | |||
| Email tracking | |||
| Email notes | |||
| Forward shared emails privately | |||
| Email templates | |||
| Email sequences | - | ||
| Channels | |||
 Email | |||
 WhatsApp | - | - | |
| Live chatEarly Access | |||
| Advanced live chat | - | ||
| Help Center | |||
| Public help center portal | |||
| Import articles | |||
| Brand customization | |||
| AI-powered search | - | ||
| Custom domain | - | - | |
| Remove “Powered by Drag” badge | - | - | |
| Workspaces | |||
| Board view | |||
| List view | |||
| Preview view | |||
| Default views | |||
| Custom views | - | ||
| Activity log | |||
| Sort and filter | |||
| Colour code | |||
| Card status | |||
| Due dates | |||
| Merge cards | - | ||
| Board templates | - | ||
| Card templates | - | 1 per workspace | Unlimited |
| Custom fields | - | - | |
| Tasks | |||
| Checklists | |||
| Task notes | |||
| File upload | - | ||
| Collaboration | |||
| Team chat and @mentions | |||
| Permalinks | |||
| Assignments | |||
| Shared tags | |||
| Shared contacts | - | ||
| Automation | |||
| Automation rules | Up to 10 | Unlimited | Unlimited |
| Automated tagging | |||
| Workspace routing | |||
| Automatic responder | - | ||
| Round-robin assignment | - | - | |
| Load balancer | - | - | |
| Reply-based automations | - | - | |
| Business hours | - | - | |
| Custom notifications | - | - | |
| SLA rules | - | - | |
| Reporting | |||
| Card reports | |||
| Tag and SLA reports | |||
| User performance reports | |||
| First response time reports | |||
| Average response time reports | |||
| Reporting window | 3 months | 6 months | 12 months |
| Data export (CSV) | - | ||
| Integrations | |||
| Gmail | |||
| Google Workspace | |||
| Google Groups | |||
| Google Calendar | |||
| Zapier | |||
| Developer Platform | |||
| REST API | - | - | |
| MCP Server | - | - | |
| CLISoon | - | - | |
| Docs | |||
| Support & Admin | |||
| Users included | Unlimited | Unlimited | Unlimited |
| Admin roles | |||
| Default user roles | - | ||
| Custom user roles | - | - | |
| Email & knowledge base support | |||
| In-app chat & live call support | - | ||
| Onboarding & setup help | - | ||
| Priority support | - | - | |
| Security & Compliance | |||
| Your emails stay in Gmail | |||
| Sign-in with Google (OAuth SSO) | |||
| Google Cloud Partner | |||
| CASA Tier 2 verified | |||
| GDPR compliant | |||
Seen enough?
Try every feature above free for 7 days. No card, no migration risk, and your email stays in Gmail.
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
