MCP or the API? The honest decision guide for support automation: what each is actually for, a live experiment with real tool calls, and a verified table of who ships what.
Nick Timms · Jul 13, 2026Salesforce is acquiring Fin (formerly Intercom) for ~$3.6B. What the deal validates about outcome pricing, what Fin customers should watch, and what it means for the market.
Nick Timms · Jul 13, 2026The 9 best AI agents for customer support in 2026, honestly segmented: enterprise platforms, helpdesk AI, per-resolution agents, and seat-included AI, with real costs.
Nick Timms · Jul 8, 2026What an AI support agent is, how it differs from a chatbot, what it costs in 2026, and when assists beat autonomy. A plain explainer.
Nick Timms · Jun 26, 2026Claude can run your Gmail shared inbox through one custom connector. The three-step setup, what to ask once connected, and the config-file route for Cursor and Claude Code.
Nick Timms · Oct 14, 2026Which support platforms publish official MCP servers in 2026, which ones let your AI actually send a reply, and how to connect one to Claude or ChatGPT.
Nick Timms · Oct 20, 2026Run customer support from Claude or ChatGPT: triage the queue, draft replies, and pull metrics by prompt, without opening your inbox.
Nick Timms · Oct 14, 2026How MCP changes customer support: connect your shared inbox to Claude or ChatGPT and run triage, drafting, and reporting by prompt.
Nick Timms · Oct 20, 2026Manage your team's shared inbox from Claude, ChatGPT, or any AI tool: assignment, labels, drafts, and reports, all by prompt via MCP.
Nick Timms · Oct 20, 2026AI time management tools are great to improve team efficiency with modern resources. Here are some suggestions to optimize many workflows.
Lorena Pimentel · Feb 3, 2026How to write professional emails with AI in 2026: prompts that work, five ready examples, and which AI writing assistants polish business emails in Gmail.
Lorena Pimentel · Nov 11, 202550+ tested ChatGPT prompts for emails: team updates, support replies, sales, scheduling and marketing, plus the prompt pattern that cuts editing time.
Duda Bardavid · Sep 2, 2026
