What an AI shared inbox actually does for a team, the three types of tool that share the name, the three ways vendors bill for AI, and the six things to check before you buy.
Nick Timms · Aug 5, 2026Every Missive plan priced for 2026, the 5-user cap on the $14 tier, and the unadvertised free plan with a 15-day memory its pricing page no longer shows.
Nick Timms · Aug 18, 2026What a Zendesk bill really comes to in 2026: add-ons, the per-resolution AI fee, light agents, and worked monthly totals for teams of 5, 15 and 50 agents.
Nick Timms · Oct 23, 2026What Gmelius costs in 2026, plan by plan with conversation caps, plus five years of archived captures showing an entry price that changed name and number four times.
Nick Timms · Aug 18, 2026How much have support tools raised prices since 2021? Five years of archived pricing pages show the seat barely moved while the real cost moved elsewhere.
Nick Timms · Sep 11, 2026What a help desk really costs a 3-8 person team in 2026, seat cliffs, AI fees, and the honest question first: do you need one, or is a shared inbox enough?
Nick Timms · Jul 21, 2026Seat prices are the smallest part of the bill. The real cost of a shared inbox is the pricing model: caps, per-outcome AI, expiring credits. Here is the math.
Nick Timms · Aug 18, 2026How MCP changes customer support: connect your shared inbox to Claude or ChatGPT and run triage, drafting, and reporting by prompt.
Nick Timms · Oct 20, 2026Manage your team's shared inbox from Claude, ChatGPT, or any AI tool: assignment, labels, drafts, and reports, all by prompt via MCP.
Nick Timms · Oct 20, 2026How support teams use a shared inbox to handle high email volume, reduce response times, and scale customer support without a full helpdesk platform.
Duda Bardavid · Jul 25, 2026What a shared inbox is, how it works, which teams need one, and how to choose between Drag, Hiver, Gmelius, Front, and the other leading tools in 2026.
Nick Timms · Sep 14, 2026Need to automate your responses and enhance your relationship with customers? Here's our guide to success and best use cases!
Lorena Pimentel · Jun 2, 2025
