Intercom pricing in 2026, layer by layer: seat plans, Fin AI's $0.99 outcomes, Copilot and channel add-ons, a 10-seat worked example, and what the Salesforce deal changes.
Nick Timms · Sep 11, 2026The verified 2026 map of support platforms with official MCP servers, why the shift is structural, and what to demand from any vendor, including us.
Nick Timms · Oct 20, 2026The 8 best eesel AI alternatives for 2026, compared on the thing that drives the search: what a task actually costs, what it doesn't count, and when a flat seat beats the meter.
Nick Timms · Sep 14, 2026MCP or the API? The honest decision guide for support automation: what each is actually for, a live experiment with real tool calls, and a verified table of who ships what.
Nick Timms · Jul 13, 2026Salesforce is acquiring Fin (formerly Intercom) for ~$3.6B. What the deal validates about outcome pricing, what Fin customers should watch, and what it means for the market.
Nick Timms · Jul 13, 2026The 8 best Tidio alternatives for 2026, compared on what actually drives the switch: conversation quotas, the Lyro add-on, the 10-seat cap, and the $749 cliff.
Nick Timms · Sep 7, 2026The 8 best Parahelp alternatives for 2026, compared on verified per-resolution rates, what each counts as billable, and when you don't need an agent at all.
Nick Timms · Sep 14, 2026How AI customer support actually bills in 2026: every vendor's verified rate, the five pricing models, the year's pivots, and the same month costed across all of them.
Nick Timms · Jul 10, 2026The 10 best live chat software tools for 2026 and the best free live chat options, priced and sorted by kind: support queue, chat-first, free, self-hosted.
Nick Timms · Jul 9, 2026The 9 best AI agents for customer support in 2026, honestly segmented: enterprise platforms, helpdesk AI, per-resolution agents, and seat-included AI, with real costs.
Nick Timms · Jul 8, 2026Gorgias bills by ticket, so Black Friday raises your support bill with your revenue. Nine alternatives compared with the seasonal math computed, honestly.
Nick Timms · Jul 7, 2026Re:amaze is fair value until the AI, reporting, and UI start to pinch. Seven alternatives compared with computed pricing, including who should stay put.
Nick Timms · Jul 7, 2026
