Drag, Front, Missive, Hiver, Gmelius and Help Scout all publish MCP servers now. What each lets Claude or ChatGPT do on a team inbox, and which can send.
Nick Timms · Oct 20, 2026 · 11 min readCustomer communication software compared: 9 tools for email, chat and WhatsApp teams, with October 2026 prices and a six-person monthly cost example.
Nick Timms · Oct 5, 2026Set a customer service SLA your email team can actually keep: research-backed targets, the clock rules most SLAs get wrong, a copy-paste template, and how to enforce it in Gmail.
Duda Bardavid · Sep 23, 2026Most support tools now charge for AI by the answer, at published rates from $0.05 to $1.25, and the resolution rates they advertise are roughly double what their own case studies show. The 2026 state of AI customer support, built from dated evidence.
Nick Timms · Sep 15, 2026Zoho Desk pricing in 2026: five plans from free to $40 a seat, a 5-user cap on the cheapest paid plan, AI token allowances, and an annual vs monthly gap that hits the popular plan hardest.
Nick Timms · Sep 7, 2026Gorgias pricing and plans for 2026: helpdesk from $10 to $900 a month by ticket volume, the optional AI Agent from $27, agent seats, and what 5 people pay.
Nick Timms · Oct 14, 2026Crisp pricing and plans for 2026: Free, Mini $45, Essentials $95 and Plus $295 a month per workspace, how Hugo's AI credits work, and what 5 people pay.
Nick Timms · Aug 27, 2026Google's own docs say only you can access your labels, so every team label setup is a workaround. What each trades away, and when to switch to a shared inbox.
Nick Timms · Aug 26, 2026Tidio pricing and plans for 2026: Free, Starter from $24.17 a month billed yearly, Growth, Plus from $300, the Lyro AI add-on, and what 5 people pay.
Nick Timms · Aug 26, 2026Freshdesk's 2026 plans run $19 to $89 an agent. This page adds what the others skip: the archived history showing the first entry-price raise in five years, the shrinking free tier, and the real Freddy AI math.
Nick Timms · Aug 15, 2026The four AI assistants for shared inboxes worth ranking in 2026, judged on attribution, governance, voice, open connections, and honest pricing, plus the autonomous agent class and who it is really for.
Nick Timms · Oct 20, 2026Original shared inbox statistics from five years of archived pricing data: median prices, the tools that raised them, how the category compares to inflation, and what AI support pricing really looks like in 2026. Every figure carries a receipt.
Nick Timms · Aug 6, 2026
