If you have landed in this page, you may be familiar with Front App and its Shared Inbox solution. Front App is good, but not great. There are so many limitations introduced when you decide to switch from your traditional email provider to a completely new tool. Learn which limitations in Front App should be leading you to look for Front App alternatives.

Stop switching between interfaces

Regardless of the email provider you use, Front App just works as an extra tool for you to learn, onboard your team, pay and go back and forth form your traditional inbox. Front App does not replace Gmail, Outlook or any other traditional email provider. It adds the Shared Inbox features to your workflow but lacks a lot of functionalities that you traditional email provider already provides you. That’s a big change and requires a lot of time and effort to adapt. That’s not a problem when you use  Front App alternatives that work inside Gmail:

No restrictions to access your data

Front App has big limitations in terms of holding your data. Because it is an external and completely new tool, you don’t have access to your history of emails exchanged in the past, which you have in your traditional email provider. Front App just exports the last conversations and you become dependent on them about the data you generate while using their services, instead of depending on Google or Microsoft.

Also, you shouldn’t need to be forced to use Front App if you want access past data and messages. That’s not a problem when you use Front App alternatives that worksinside Gmail, because your messages will always be untouched and stored in Gmail as normal.

Manage multiple domains from the same place

In Front App, you must choose one and only one domain to create a Shared Inbox. What about if you want to share emails with a customer, that works with a different domain? That’s not possible.

No more messing up with your labels and folders

When switching to Front App, you miss the extra information you may have in emails such as labels, folders, etc because they have their own tag system, that is not synchronized with Gmail labels if you tried to edit or delete them.

With a Front App alternatives that work inside Gmail, your information is untouched: you keep having access to all your folders, labels, label styles and everything else. You don’t lose any important information you need in your emails.

Task management

A lot of tasks you have arrive as emails. A lot of emails also require tasks to be completed. In Front App, you cannot neither add tasks associated to emails or add standalone tasks to manage your personal or team work.

Editing previous emails in a thread

In Front, you cannot write on top of an older message in a thread (e.g. if someone emails you a list of questions, you cannot just “reply inline”). That’s an inflexible way of replying to email threads. With Drag, your replies just feel like old and good Gmail – but shared with a team.

The best of Front App alternatives: Drag

Our alternative won’t add new logins/websites for your team. It works simply from inside Gmail. This is enough to solve all limitations above. 

Stopping switching between interfaces. Stop being restricted to access your own data. Share emails across multiple domains. Don’t mess up with your labels and folders. Manage your tasks right from inside your (Shared) Inbox. Don’t loose any functionality when replying to email threads.

Drag starts for free, but if you want to unlock its full power, it’s just $12/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Most features isn’t always better, so you have to really understand what works best for your company by thinking about what you really need.

The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos. 

Here are some other features you can add to your cards:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox.

Conclusion

We can say although Front is a good software, it also has its pain points. This is why, before jumping to this tool, we suggest you make a good research and look for other small and innovative softwares, because they can solve what you need for less money.

So think about what does your company really needs and start looking for all your possibilities. You’ll see there’s plenty of options. Just choose for the software that solves it better.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
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  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.