Everything your team needs, inside Gmail.
Drag turns Gmail into an all-in-one workspace for teams. Collaboration, AI, and automation, all from the place your team already works.
60+ features across 8 categories
Drag AI
AI that reads, thinks, and resolves.
AI sentiment detection
Detect customer mood and urgency automatically
AI auto-tagging
Classify and tag emails without manual rules
Shared Inbox
Email management, reimagined.
Shared inbox
Manage shared emails from inside Gmail
Learn more
Email management
Board views, aliases, send as team, private emails
Learn moreassignment_indEmail assignment
Assign emails and tasks to team members
Learn moreedit_noteShared drafts
Collaborate on email replies before sending
Learn morewarningCollision detection
Prevent duplicate replies on the same email
Learn moreAliases / send as team
Reply as support@, sales@, or any shared alias
Email notes
Add internal notes invisible to the customer
Learn morevisibilityEmail tracking
Read receipts and open tracking for Gmail
Learn morePrivate emails
Take a shared conversation private when needed
Channels
Every conversation, one place.
Workspaces
Your work, visualised your way.
Workspaces
Kanban, list, and preview board views
Learn moretask_altTask management
Tasks, subtasks, due dates, checklists in Gmail
Learn moreattach_fileFiles
Upload and share files on cards
Learn morechecklistChecklists
Add subtask checklists to any email card
Learn morepaletteColour-coded labels
Visually organise your inbox with colour
Learn moreview_quiltBoard views
Kanban, list, and preview. Switch in one click
Learn moreSaved views
Save custom filtered views for quick access
Default views
Assigned to me, unread, pending, closed. Built-in
Filters
Filter by assignee, tag, date, status, or any field
Custom fields
Add custom data fields to any email card
Learn moreCard templates
Pre-fill cards with standard fields and checklists
Merge cards
Combine duplicate conversations into one card
Card links
Shareable permalinks for any card
Collaboration
Your team, always in sync.
Collaboration
Internal chat, @mentions, shared drafts, notes
Learn morelabelShared tags
Shared labels to organise boards across your team
Learn morechatTeam chat
Internal chat per card, @mentions, notes
Learn morecontactsShared contacts
Unified contact list across email and WhatsApp
Learn more@mentions
Tag a team member to get their attention on any card
Activity log
Full audit trail of every action on every card
Automation
Less manual work. More impact.
Automations
Auto-tagging, auto-routing, auto-responder, SLA rules
Learn morearticleEmail templates
Reusable email templates with custom fields
Learn moreschedule_sendEmail sequences
Automated follow-up email sequences
Learn moretuneAutomation rules
Visual IF/THEN rule builder for your inbox
Learn morenew_labelAuto-tagging
AI and rule-based email classification
Learn morealt_routeAuto-routing
Route emails to the right board automatically
Learn morereply_allAuto-responder
Instant automatic replies triggered by rules
Learn moresyncRound-robin assignment
Distribute emails evenly across your team
Learn moreLoad balancer
Route to the agent with the fewest open cards
SLA rules
Response time targets with automatic escalation
Learn moreTime-based rules
Trigger actions based on business hours or elapsed time
Custom notifications
Get alerts when specific conditions are met
Reporting
Insights into your team’s performance.
Reporting & analytics
Team workload, response times, tag reports
Learn moreassessmentCard reports
Track card status, response times, and workload
Learn moreTeam analytics
Response times, resolution rates, and email volume per agent
Tag reports
Track work volume by category and tag
Response time tracking
Measure first-reply and resolution times
Email volume
Track incoming and outgoing email trends over time
Workload distribution
See how work is distributed across your team
CSV export
Download any report for analysis in spreadsheets
Platform & Integrations
Connect everything. Control everything.
Integrations & API
Zapier (5,000+ apps), Google Workspace, REST API
Learn morehexagonMCP Server
Connect any AI tool to your inbox
Learn moreGoogle Workspace
Deep integration with Gmail, Calendar, Drive, and Meet
Google Calendar
Auto-create events and reminders from email tasks
Zapier
Connect to 5,000+ apps with pre-built automations
REST API
Build custom integrations and automations
Custom roles & permissions
Admin, editor, and viewer roles per board
Admin panel
Manage users, boards, and settings from one place
200,000+ users · 
4.7 on G2 · CASA & SOC 2 certified
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified